PRIVACY POLICY
This Privacy Policy describes how Houndround (the "site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from houndrounds.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to process your payments, fulfill your orders, send notifications related to your account, and facilitate returns and exchanges.
- Marketing and Advertising: We use your personal information to send marketing communications and show you relevant advertisements.
- Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
- Communicating with You: We use your personal information to provide customer support and improve our services.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, visit Shopify's Cookies Policy. You can set your browser to reject Cookies, but this may affect your experience on the Site.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties, such as:
- Vendors or service providers who perform services on our behalf (e.g., IT management, payment processing, fulfillment and shipping).
- Business and marketing partners, including Shopify, for advertising purposes.
- When required by law or to protect our rights and the rights of our users.
Security and Retention of Your Information
While we take reasonable precautions to protect your personal information, no security system is impenetrable. We retain your information for as long as necessary to fulfill our services or comply with legal obligations.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, such as:
- Right to Access/Know: You may request access to the personal information we hold about you.
- Right to Delete: You may request the deletion of your personal information.
- Right to Opt-out of Marketing: You may opt out of marketing communications at any time.
Contact
For any questions or concerns regarding this Privacy Policy, please contact us at