FAQS

QUESTIONS

1. How long will it take for my order to arrive?
Orders are processed and shipped within 12-48 hours. Standard shipping times range between 5 to 8 business days, depending on your location within the United States.

2. Do you offer international shipping?
Currently, we only ship within the United States.

3. Can I return my order if I'm not satisfied?
Yes! If you're not completely satisfied with your purchase, you can return the unused product in its original packaging within 30 days of the purchase date. Please review our return policy for more details.

4. How long do I have to make a return?
You have 30 days from the purchase date to initiate a return. The item must be unused and in its original packaging. Check our return policy for more information.

5. What should I do if I receive a damaged or defective product?
We’re very sorry for the inconvenience! Please contact us at info@houndrounds.com as soon as possible with a description of the issue and a photo of the product so we can assist you.

6. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and PayPal to make your shopping experience easier.

7. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

8. Can I change or cancel my order after it’s been placed?
If you need to make changes or cancel your order, please contact us within the first 12 hours after placing it. We will do our best to assist you, but note that we may not be able to make changes if the order has already been processed.

9. Does the Backseat Extender fit all types of cars?
Yes, our Backseat Extender is designed to fit most cars, including sedans, SUVs, and trucks. It’s easy to install and adjust for a perfect fit.

10. Is the Backseat Extender non-slip?
Yes, it’s made with non-slip materials to ensure that the product stays in place, even during long journeys.

11. How do I clean the Backseat Extender?
The Backseat Extender is fully machine washable. You can also clean it by hand using a damp cloth to remove small stains. Please check the product label for more care instructions.

12. Do you offer discounts for bulk orders?
For bulk order inquiries, please email us at info@houndrounds.com with the details of your request, and we’ll be happy to assist.

13. How can I contact customer service?
You can reach us by sending an email to info@houndrounds.com. Our team will be happy to help with any questions or concerns you may have.